Live Help?

What is live help?

Live help is a Web application that enables visitors/clients on your site to ask questions
or get assistance from a live operator while the are reviewing your products and services.
This is accomplished by the visitor by simply clicking on the "Click here for Live Help"
button.
The visitor and the operator can then engage in a real time question and answer
session/chat.
When the operator is not available the button changes to "Questions? Leave a
message". This opens an e-mail window that allows the user to submit the question.

Benefits

     Increase your conversion rate in sales (Data indicates that many sites with live
     help have doubled sales).
     Improve customer service by answering questions pertinent to your products and
     services.
     Collect valuable online marketing data.
     Improve your Web site usability.

Features

     Any authorized personnel in your company with access to the Internet can talk to
     a visitor.
     An operator does not need to be available 24/7 (All the time).
     You can invite any visitor to chat while they are in your site.
     You can see what pages on your site are being viewed by any visitor. You can
     also see how much time they are spending on any given page.
     All transcrips of chats with visitors are saved for future analysis and viewing.
     You can "push" documents or web pages you wish to share with the visitor.

Installation & Setup
Global Presentations does the complete installation in all pages where you wish to have
the Live Help button. Global Presentations also customizes both your chat and E-mail
windows as well as the buttons to match the look and feel of your site.

Fees
Installation and setup of Live Help is $1,800 (Installed in up to 10 pages on your site).
There is also a $99/mo hosting fee which allows for up to 3 simultaneus chats.